NirmanMetry Terms of Use

Preamble

These Terms of Use ("Terms") constitute a legally binding agreement between you ("User", "you", "your") and Plusteams IT Services LLP, a Limited Liability Partnership incorporated under the Limited Liability Partnership Act, 2008, having its registered office in India ("Company", "we", "our", "us").

These Terms govern your access to and use of the NirmanMetry mobile application (the "App"), available on the Google Play Store and Apple App Store, and all related cloud database, storage, and collaboration services (collectively, the "Services").

1. Eligibility and Account Registration

1.1 Eligibility

• You must be at least 18 years of age to use the App and Services.
• If you are using the App on behalf of a business entity (such as a construction firm, interior design studio, real estate company, or general contractor), you represent and warrant that you have the authority to bind that entity to these Terms.
• The App is currently available for use in India. By using the App, you confirm that you are accessing it from a jurisdiction where such use is lawful.

1.2 Account Registration

• Access to NirmanMetry requires account registration using a valid Indian mobile phone number. Authentication is performed via secure One-Time Password (SMS OTP) verification codes delivered to your registered number.
• During onboarding, you are required to provide your full name, email address (optional), and site role (e.g., Project Manager, Site Engineer, Contractor, Architect/Designer, Client/Owner). You agree to provide accurate, current, and complete information, and to update it promptly if it changes.
• You may optionally upload a profile photograph. This image is stored in our cloud storage and is visible to other project collaborators.

1.3 Account Security

• You are solely responsible for maintaining the security of your mobile device and phone number associated with your account.
• You must immediately notify us at support@NirmanMetry.com if you suspect any unauthorised access to your account or any security breach.
• We are not liable for any loss or damage arising from your failure to safeguard your phone number or device access.
• Each phone number may be associated with only one NirmanMetry account. You may not create multiple accounts.

2. Description of Services

2.1 Core Functionality

NirmanMetry is an all-in-one construction and interior design expense tracking, contractor reconciliation, and project management application that enables you to:

• Project Management: Create and manage construction and interior design projects with allocated budgets, timelines, and status tracking.
• Expense Tracking: Record and categorise material, labour, and operational expenses across 13 built-in master categories (covering both Construction and Interior Design workflows) and create custom categories and subcategories.
• Payments & Contractor Reconciliation: Record payments disbursed to vendors, contractors, and labourers across diverse payment modes (Cash, UPI, Bank Transfer, Cheque, Other), allocate payments to specific categories/subcategories, upload payment proofs/vouchers, and maintain running vendor balances.
• Documentation & Media Gallery: Upload photographs of bills, receipts, tax invoices, and payment vouchers as supporting documentation. Browse, filter, preview, and download project media in a dedicated Media Gallery.
• Budget Monitoring & Alerts: Monitor budget utilisation in real-time with automated threshold alerts (triggered at 85% budget consumption) and track dues and pending vendor balances.
• Site Task Management (To-Dos): Create, prioritise, and track project to-do items and site tasks, with scheduled local reminder notifications.
• Vendor & Contractor Directory: Maintain a project-level contact book of contractors, dealers, suppliers, and consultants, with one-tap import from your device address book.
• Reporting & Analytics: Generate and export comprehensive expense and payment reports in PDF and Excel formats, featuring category, subcategory, and date-range filters.
• Digital Receipt Sharing: Generate branded digital receipt image cards for individual expenses and share them directly via WhatsApp or native share sheets.
• Team Collaboration: Collaborate with team members, clients, and supervisors by sharing projects with role-based access control.

2.2 Multi-Language Support

The App supports multiple Indian languages, including English, Hindi, Telugu, Tamil, Kannada, and Malayalam. Language preferences are stored locally and may be changed at any time through Settings > Language.

2.3 Service Availability

• The Services are provided on an "as available" basis. We do not guarantee uninterrupted, error-free, or continuous availability.
• We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice. We will use commercially reasonable efforts to provide advance notice for material changes.

3. Collaborative Project Sharing and Member Roles

3.1 Role-Based Access Control

NirmanMetry enables multi-user collaboration on construction and interior design projects. Each project member is assigned one of the following roles, which govern their permissions:

3.2 Invitation and Member Discovery

• Project owners may invite members by entering their mobile phone number. The App will match the phone number against existing registered users.
• If the invited user has not yet registered, a pending invitation is queued and automatically resolved upon their registration.
• Peer Visibility: When you join a shared project, your full name and phone number are visible to the project owner and all other project members. This is necessary for collaboration and cannot be disabled on a per-project basis.

3.3 Subscription-Based Editor Eligibility

• To accept an invitation and act as an Editor on another user's project, you must maintain an active Premium (Pro) subscription (the pro_access entitlement).
• Automatic Viewer Downgrade: If you do not have an active Pro subscription, or if your subscription expires, lapses, or is cancelled, your role on all shared projects where you are an Editor will be automatically downgraded to Viewer upon your next app session. You will receive an in-app notification confirming this change.
• Viewer downgrade does not affect your ownership of your own projects.

4. Subscription Plans, Billing, and Payments

4.1 Free and Premium Tiers

NirmanMetry operates on a freemium model with explicit feature boundaries designed to serve individual users while offering advanced capacity for growing teams and professionals:

4.2 Transaction Processing

All Premium subscription purchases (monthly or annual plans) are processed exclusively through the following third-party app store payment platforms:

• Google Play Billing (for Android devices)
• Apple App Store In-App Purchase (for iOS devices)

The Company does not directly process, store, or have access to your credit card, debit card, net banking, UPI, or other payment instrument credentials. All subscription billing data is handled solely by Google or Apple under their respective terms and privacy policies.

We utilise RevenueCat, Inc. as an intermediary service to verify purchase receipts, synchronise subscription status, and manage entitlements between app stores and our backend. Your unique user ID is mapped to a RevenueCat customer ID for this purpose.

4.3 Auto-Renewal

• Subscriptions are recurring and will automatically renew at the end of each billing cycle (monthly or annually) unless cancelled by you at least 24 hours before the renewal date.
• The renewal price will be the same as the original purchase price unless we notify you of a price change in advance (see §4.6).

4.4 Cancellation

You must manage, pause, or cancel your subscription directly through your device's app store account settings:

• Android: Google Play Store → Profile → Payments & Subscriptions → Subscriptions → NirmanMetry → Cancel
• iOS: Settings → Apple ID → Subscriptions → NirmanMetry → Cancel

Cancellation takes effect at the end of the current paid billing period. You will continue to have access to Premium features until the end of the period you have already paid for. We do not have the technical or administrative ability to cancel app store subscriptions on your behalf.

4.5 Refunds

• We do not process subscription refunds directly.
• Refund requests must be submitted to and processed by Google (via Google Play's refund policy) or Apple (via Apple's App Store refund process).
• We have no control over refund decisions made by Google or Apple.

4.6 Pricing Changes

• We reserve the right to modify subscription pricing at any time.
• If pricing changes, we will provide you with reasonable advance notice via email or in-app notification.
• Price changes take effect at the start of your next billing cycle. If you do not agree to the new pricing, you must cancel your subscription before the renewal date.

4.7 Restore Purchases

If you reinstall the App or switch devices, you may restore your active subscription by navigating to the Pricing Plans screen and tapping Restore Purchases. This verifies your purchase history with the app store.

5. User-Generated Content and Storage

5.1 Content Ownership

• You retain full ownership of all project details, budget entries, expense records, payment transactions, to-do items, vendor contact entries, notes, remarks, and receipt/invoice/payment voucher images that you upload or create through the App.
• You grant the Company a non-exclusive, royalty-free, worldwide, revocable licence to store, process, compress, generate thumbnails, and transmit your content solely for the purpose of providing, maintaining, and supporting the Services on your behalf.

5.2 Content Responsibility

You represent and warrant that:

• You have the legal right and necessary permissions to upload all documents, photographs, contractor contact numbers, and images submitted to the App.
• Your uploaded content does not contain fraudulent, forged, illegal, defamatory, obscene, or infringing material.
• Bill, receipt, and payment proof images accurately reflect genuine business transactions.
• You are solely responsible for ensuring the computational and factual accuracy of all expense data, payment amounts, contractor ledger entries, budget allocations, and tax calculations entered into the App.

5.3 File Validation and Storage Limits

• Accepted formats: JPG, JPEG, and PNG only.
• Maximum file size: 3 MB per image (after client-side compression).
• Storage quotas: Free accounts — 100 MB; Premium accounts — 1 GB.
• Uploads exceeding your storage quota will be blocked. You will be notified and offered the option to upgrade to Premium or remove older attachments.
• Images are automatically compressed and stored in our secure cloud storage infrastructure with path-based Row Level Security (RLS) access control.

6. Device Permissions

Certain App features require access to your device's hardware or software capabilities. Each permission is requested at the point of use — never at installation — and you may deny or revoke any permission at any time.

6.1 Camera

• Purpose: To photograph bills, receipts, invoices, payment vouchers, and profile photos directly from within the App.
• Behaviour: The camera is activated only when you explicitly tap "Take Photo" or the camera shutter button. The App never accesses the camera in the background, does not record audio or video, and does not perform facial recognition or biometric analysis.

6.2 Photo Library (Gallery)

• Purpose: To select existing images from your device for bill documentation, payment proofs, or profile photos.
• Behaviour: Only the specific image you select via the system photo picker is read by the App. The App does not scan, index, or bulk-access your photo library, and does not analyse photo metadata (EXIF/GPS data).

6.3 Contacts (READ_CONTACTS / NSContactsUsageDescription)

• Purpose: To allow you to quickly import contractor, supplier, dealer, or worker details (name and phone number) directly into the NirmanMetry Vendor Directory when adding or editing a contact.
• Behaviour: NirmanMetry accesses contacts strictly on-demand via the native device contact picker when you tap the "Import from Contacts" action. The App never reads your contacts in the background, never scans, copies, or uploads your entire address book, and reads only the single contact you explicitly choose to select. Imported contact records are stored solely in your project database and are never sold or shared with third parties for marketing purposes.

6.4 Push and Local Notifications

• Purpose:
  • Push Notifications: To deliver timely operational updates regarding project sharing invitations, team member role changes, budget utilisation threshold alerts (85%), and subscription status changes.
  • Local Notifications: To trigger scheduled site task and to-do reminder alerts that you explicitly set within the App.
• Behaviour: Push notifications are strictly operational; we do not send marketing, promotional, or unsolicited advertising notifications. Local task reminders are scheduled and triggered entirely on your device via the operating system's local notification framework without server processing. On Android 13+ and iOS, notification permission is requested via the standard system dialog.

6.5 Revocation of Permissions

• You may revoke any permission at any time via your device settings (Settings > Apps > NirmanMetry > Permissions on Android, or Settings > NirmanMetry on iOS).
• Revoking a permission disables only the associated feature (e.g., camera revocation prevents photo capture; contacts revocation prevents 1-tap address book import) and does not affect core App functionality or your existing data.
• We will never condition access to core App features (such as tracking expenses, viewing projects, or generating reports) on the granting of unrelated device permissions.

7. Account Deletion and Data Retention

7.1 Self-Service Deletion

• You may request permanent deletion of your account at any time by navigating to Settings > Delete Account within the App.
• Deletion requires identity verification via SMS OTP sent to your registered phone number.
• You are limited to 3 OTP verification attempts per deletion request. After 3 failed attempts, the process is locked and must be reinitiated.

7.2 Immediate Effects of Deletion

Upon successful OTP verification:

• Your account is immediately suspended and banned from re-authentication.
• All active sessions are terminated and you are signed out across all devices.
• Your authentication tokens are revoked. You cannot log in or request new OTP codes using the same phone number.
• Local device data (SharedPreferences cache and cached project files) is cleared.

7.3 30-Day Data Purge

Within 30 calendar days of your deletion request, the following data is permanently erased from our active databases and storage buckets:

• Your user profile metadata (name, email, phone number, site role, avatar image)
• All projects owned by you, including all associated expense records, payment transactions, payment proofs, to-do tasks, custom categories and subcategories, vendor contact directories, budget data, bill photos, thumbnails, member records, and pending invitations
• Your core authentication records

Shared Projects Exception: If you were a member (not owner) of another user's project, your membership record and personal contact information are removed from that project, but the project itself and any expense or payment records you logged within it remain accessible to the project owner to maintain project accounting integrity.

7.4 Legally Required Retention

Notwithstanding the deletion of user content, we retain the following records in isolated, access-restricted archives solely as required by applicable Indian law (including the Information Technology Act, 2000 and the Companies Act, 2013):

• Subscription purchase verification logs and billing receipts
• Security access and audit logs
• Account deletion confirmation timestamps and records

7.5 Critical Subscription Warning

8. Intellectual Property

8.1 Company Intellectual Property

All brand assets, application source code, visual designs, user interface layouts, graphics, icons, trademarks, trade names, logos, and service marks associated with NirmanMetry are the exclusive intellectual property of Plusteams IT Services LLP and are protected under the Indian Copyright Act, 1957, the Trade Marks Act, 1999, and applicable international intellectual property conventions.

You may not copy, modify, distribute, sell, lease, reverse-engineer, decompile, or create derivative works based on the App or any part of it without our prior written consent.

8.2 User Content

You retain ownership of all user-generated content (project data, expense records, payment entries, to-do items, uploaded images). The licence granted under §5.1 terminates upon deletion of your account and the completion of the 30-day purge window.

8.3 Feedback

Any feedback, suggestions, or ideas you provide to us regarding the App or Services may be used by us without any obligation of compensation, attribution, or confidentiality.

9. Prohibited Conduct

You agree not to:

1. Use the App for any unlawful purpose or in violation of any applicable Indian law, including the Information Technology Act, 2000, the Bharatiya Nyaya Sanhita (BNS), 2023, and anti-money laundering regulations.
2. Upload forged, fabricated, or fraudulent bills, receipts, invoices, or payment proofs.
3. Enter false or fictitious payment records or misrepresent financial transactions with contractors or vendors.
4. Scrape, harvest, or bulk-extract contractor or user contact information from shared projects without authorisation.
5. Attempt to gain unauthorised access to other users' accounts, projects, or data.
6. Circumvent, disable, or interfere with any security, access-control, or Row Level Security (RLS) mechanisms of the App or its backend infrastructure.
7. Use automated scripts, bots, crawlers, or scrapers to access the Services.
8. Share your account credentials or allow third parties to use your account.
9. Upload content that contains malware, viruses, or harmful code.
10. Interfere with or disrupt the integrity or performance of the Services.
11. Use the App to harass, abuse, or harm other users or team members.
12. Misrepresent your identity, site role, or business affiliation during registration.

10. Third-Party Services and Integrations

The App relies on the following third-party services. Your use of these services is subject to their respective terms and privacy policies:

We are not responsible for the practices, policies, or availability of these third-party services. Any disputes arising from subscription billing or app store payment processing must be directed to the relevant app store.

11. Disclaimers and Limitation of Liability

11.1 "As Is" Provision

THE APP AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11.2 Record-Keeping Tool and Non-Banking Disclaimer

• Record-Keeping Only: NirmanMetry is strictly an internal record-keeping, tracking, and project management tool. It does not constitute professional financial, accounting, legal, architectural, structural, or engineering advice. The App is not a substitute for certified construction management systems, chartered accountant audits, or statutory tax filing tools.
• Non-Banking / No Money Transmission: NirmanMetry is NOT a bank, payment service provider, payment gateway, non-banking financial company (NBFC), money transmitter, or digital wallet.
• No Real Fund Transfers: The App allows users to log and track payment records and payment modes (e.g., Cash, UPI, Bank Transfer, Cheque) solely for accounting, reconciliation, and internal project budgeting. The App does not initiate, process, execute, settle, clear, or transmit any real monetary transactions or fund transfers between parties.
• No Liability for Contractor Disputes: The Company is not a party to, and accepts no liability or responsibility for, any contracts, agreements, delays, wage disputes, material quality disagreements, or financial settlements between project owners, contractors, sub-contractors, suppliers, architects, or labourers.

11.3 Accuracy Disclaimer

While we strive for computational accuracy, the Company is not liable for:

• Discrepancies in budget utilisation calculations, spending summaries, payment totals, or category balances
• Errors in PDF or Excel report generation or data export formatting
• Construction or interior design cost overruns, budget shortfalls, or financial losses based on data entered in the App
• Currency conversion inaccuracies or rounding differences
• Data entry errors or omissions made by you or your project team members

11.4 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW (INCLUDING THE INDIAN INFORMATION TECHNOLOGY ACT, 2000 AND THE CONSUMER PROTECTION ACT, 2019):

• The Company's total aggregate liability to you for all claims arising out of or related to these Terms or your use of the App shall not exceed the total amount you have paid to us (through app store subscriptions) in the 12 months preceding the event giving rise to the claim, or ₹5,000 (Indian Rupees Five Thousand), whichever is greater.
• In no event shall the Company be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, goodwill, or business opportunity, regardless of the cause of action or the theory of liability.

11.5 Data Loss

While we employ cloud-hosted databases with Row Level Security (RLS) and access-controlled storage, we are not liable for any data loss resulting from network outages, server infrastructure failures, third-party service disruptions, accidental account deletions, or events beyond our reasonable control.

12. Indemnification

You agree to indemnify, defend, and hold harmless Plusteams IT Services LLP, its partners, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal and attorney fees) arising out of or in connection with:

• Your access to or use of the App and Services.
• Your violation of these Terms or any applicable law.
• Your violation of any third-party right, including intellectual property, privacy, or contractual rights.
• Any content you upload, including bill photos, receipts, invoices, payment proofs, and profile images.
• Any dispute between you and another project member, contractor, supplier, or third party arising from the use of the collaborative sharing, payment tracking, or contact directory features.

13. Termination

13.1 Termination by You

You may terminate your account at any time by using the Delete Account feature (see §7) or by uninstalling the App. Uninstalling the App does not delete your server-side account or data; you must use the in-app deletion feature for complete removal.

13.2 Termination by Us

We reserve the right to suspend or terminate your account and access to the Services at our sole discretion, with or without notice, for any of the following reasons:

• Violation of these Terms or our Privacy Policy
• Fraudulent activity or suspicious account behaviour
• Uploading illegal, harmful, or infringing content
• Abuse of the support system or harassment of staff
• Court order, regulatory directive, or law enforcement request

13.3 Effect of Termination

Upon termination:

• Your right to access the App and Services ceases immediately.
• Provisions of these Terms that by their nature should survive termination will survive, including §8 (Intellectual Property), §11 (Disclaimers and Limitation of Liability), §12 (Indemnification), §14 (Governing Law), and §15 (Dispute Resolution).

14. Governing Law and Jurisdiction

• These Terms shall be governed by and construed in accordance with the laws of the Republic of India, including but not limited to the Indian Contract Act, 1872, the Information Technology Act, 2000, the Consumer Protection Act, 2019, and the Limited Liability Partnership Act, 2008.
• Subject to the arbitration clause below, the courts at the location of the Company's registered office shall have exclusive jurisdiction over any disputes arising out of these Terms.

15. Dispute Resolution

15.1 Informal Resolution

Before initiating any formal proceedings, you agree to first contact us at support@NirmanMetry.com to attempt an informal resolution of the dispute. We will endeavour to resolve your concern within 30 business days.

15.2 Arbitration

If the dispute cannot be resolved informally, it shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996 (as amended). The arbitration shall be:

• Conducted by a sole arbitrator mutually agreed upon by the parties, or in the absence of agreement, appointed in accordance with the Act.
• Held at the location of the Company's registered office.
• Conducted in English.

15.3 Class Action Waiver

To the extent permitted by applicable law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

16. Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations under these Terms if such failure or delay results from circumstances beyond its reasonable control, including but not limited to: natural disasters, epidemics, pandemics, acts of government or regulatory authorities, internet or telecommunications outages, power failures, server or cloud infrastructure failures (including Supabase or AWS outages), cyberattacks, or labour disputes.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and the Company regarding your use of the App and Services, and supersede all prior agreements, understandings, and communications.

17.2 Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17.3 Waiver

The failure of the Company to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. A waiver of any term is effective only if in writing and signed by the Company.

17.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. The Company may assign its rights and obligations without restriction.

17.5 Notices

All official notices from the Company to you will be delivered via in-app notifications, push notifications (if enabled), or the email address associated with your account. Notices from you to the Company must be sent to support@NirmanMetry.com.

17.6 Language

These Terms are drafted in English. In the event of any conflict between the English version and a translated version, the English version shall prevail.

17.7 Updates to These Terms

• We may update these Terms from time to time. When updates are published, the "Last Updated" date at the top of this document will be revised.
• Material changes will be communicated via in-app notification or email.
• Your continued use of the App after the effective date of updated Terms constitutes your acceptance of the changes.
• We encourage you to review these Terms periodically.

18. Grievance Officer

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the designated Grievance Officer for NirmanMetry is:

• Name: Grievance Officer, Plusteams IT Services LLP
• Email: grievance@NirmanMetry.com
• Response Time: We will acknowledge your grievance within 24 hours and endeavour to resolve it within 15 days of receipt, as required under the IT Rules.

19. Contact Information

For any questions, concerns, or notices regarding these Terms, please contact:

• Company: Plusteams IT Services LLP
• Address: 1-7-177/D4/2, Church compound, Suryapet 508213, Telangana, India
• Support Email: support@NirmanMetry.com
• Grievance Email: grievance@NirmanMetry.com